CX Quality Assurance Leader - Remote & Impact
Job Description & How to Apply Below
Gainwell Technologies seeks a CX Quality Assurance Manager to lead QA teams in healthcare contact centers, ensuring quality, compliance, and service standards. You will use data, insights, and root cause analysis to drive improvements, partnering with Operations, Training, and account leadership.
The role is full-time with travel up to 10% and remote/hybrid options. Strong QA leadership and experience with CXone/Verint/Excel are required.
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