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Remote QA Analyst — Call Quality & Feedback
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-31
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Maximus
Remote/Work from Home
position Listed on 2026-08-31
Job specializations:
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, IT QA Tester / Automation
Job Description & How to Apply Below
Maximus is seeking a Quality Assurance Analyst to support FEMA by monitoring calls and providing feedback to ensure high-quality service. The role is remote and temporary, requiring US citizenship and the ability to pass a federal background check.
You will monitor, evaluate, and report on call performance, focusing on accuracy, adherence to procedures, and the quality of customer interactions in a disaster assistance context.
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