Remote Operations Support Lead – Quality & Training
Remote / Online - Candidates ideally in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-08-31
Miami, Miami-Dade County, Florida, 33222, USA
Listing for:
Sedgwick
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-08-31
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Sedgwick is seeking a dedicated leader for Operations Support Services to oversee a team delivering quality assurance, issue resolution, and process improvement. You will manage escalations, monitor SLAs, and drive training across OSS staff.
The role emphasizes strong communication, analytical thinking, and a proactive approach to maintaining high service levels across multiple claim systems and processes.
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