Remote Call Center QA Analyst – Healthcare Quality
Remote / Online - Candidates ideally in
Moreno Valley, Riverside County, California, 92551, USA
Listed on 2026-09-03
Moreno Valley, Riverside County, California, 92551, USA
Listing for:
Gainwell Technologies
Remote/Work from Home
position Listed on 2026-09-03
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. In this role, you will monitor and evaluate customer interactions to help ensure accuracy, compliance, and a consistent customer experience across our contact center operations.
You will analyze quality results, identify performance trends, participate in calibration sessions, and partner with Quality, Operations, and Training teams to help strengthen service
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