Spanish Quality Specialist online agency - Remote, Portugal

Spanish Quality Specialist for an Online Travel Agency - Remote, Portugal

We are looking for a Spanish Quality Specialist to join our team. Primary responsibilities include monitoring CSR's performance daily, providing appropriate feedback on quality of service, acting as a quality expert, and participating in meetings to discuss guidelines and procedures. You will also be responsible for reporting script problems, assisting clients in monitoring specific programs, and communicating with supervisors on program changes.

Additionally, you will make monthly call monitoring plans, participate in calibrating sessions, and ensure AI interactions meet defined quality standards. Compliance with company and client security requirements and policies is essential. To succeed in this role, you will need to have Spanish native/C2 level, English fluency, AI knowledge, strong verbal and written communication skills, good organization/time management skills, and quality assurance skills.

Other requirements include the ability to work with diverse backgrounds, make fair and consistent judgments, solve problems, adhere to organizational policies, create constructive feedback, and provide positive and supportive feedback. Experience as a Quality Specialist, Quality Auditor, or Senior Quality Assurance Specialist is desirable. You must hold EU citizenship or a valid work permit for Portugal. Availability to work from home is expected, with schedules from Monday to Friday between 8h to 17h.

Benefits include competitive wages, paid professional training, employee discounts, private healthcare & dental insurance (after six months of employment), growth opportunities, fun company-wide initiatives, job stability, and an excellent work culture.