Remote Call Center QA Supervisor - Lead Quality & Coaching
Remote / Online - Candidates ideally in
San Jose, Santa Clara County, California, 95025, USA
Listed on 2026-09-05
San Jose, Santa Clara County, California, 95025, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-09-05
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
Gainwell Technologies is seeking an experienced Call Center Quality Assurance Supervisor to lead a California-based QA team responsible for monitoring customer interactions, ensuring quality standards, and driving continuous improvement.
In this role you will coach staff, analyze trends, conduct calibration, and partner with Operations, Training, and Leadership to turn insights into measurable performance gains.
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