Product Quality Engineer

Role Summary

McAfee is seeking a Product Quality Engineer to join the Customer Experience Validation & Product Quality team. You will be responsible for validating product quality and customer experiences before and after launch, ensuring customers can successfully install, activate, and use McAfee products across real-world environments. You'll serve as the voice of the customer throughout the product lifecycle by identifying defects, testing customer journeys, reproducing customer-reported issues, validating fixes, and providing actionable feedback to Product and Engineering teams.

You'll work closely with Customer Support, Product Management, Engineering, Voice of Customer, and Analytics teams to proactively eliminate customer friction, reduce support contacts, and improve customer satisfaction. This role aligns with the proposed Customer Experience Validation & Product Quality function focused on real-world device validation, customer journey testing, OOBE/OEM experience validation, defect reproduction, and launch readiness.

This is a Hybrid position based in Frisco, TX. You will be required to be onsite 2-3 days per week to establish a solid presence in our new physical CX Lab. When not working onsite, you will work from your home office. We are only considering candidates within a commutable distance to the Frisco office. We are not offering relocation assistance.

• Execute pre-launch and post-launch product testing roadmap
• Validate product functionality across supported operating systems, browsers, devices, and customer environments
• Create and maintain test plans focused on real customer usage scenarios
• Perform regression testing for major releases and high-impact fixes
• Assess production readiness and identify customer-impacting risks prior to launch
• Participate in launch reviews and readiness assessments
• Provide both oversight of testing program while also actively participating in testing programs as a "Tester"

• Evaluate end-to-end customer journeys, including Installation, Activation, Trial conversion, Account creation, Subscription management, Device protection setup, VPN onboarding
• Identify usability issues, customer friction, confusing workflows, and abandonment points
• Validate that customer-facing experiences align with intended business outcomes
• Document customer experience gaps and recommend improvements
• Act as true "Voice of the Customer" while vetting product enhancements and maintenance to ensure they make sense and provide incremental product value

• Investigate customer-reported issues originating from support contacts, executive escalations, surveys, and Voice of Customer programs
• Reproduce defects in controlled test environments
• Gather evidence, logs, screenshots, and detailed reproduction steps
• Work directly with Engineering teams to accelerate root cause identification and resolution
• Validate fixes before and after production deployment

• Execute testing across Windows platforms, macOS platforms, Mobile devices, Browsers, OEM environments, Virtualized environments
• Maintain test devices and testing configurations
• Support the team's goal of achieving broad coverage of prioritized customer environments

• Quantify customer impact associated with defects and degraded experiences
• Partner with Customer Service Analytics and Voice of Customer teams to understand Contact drivers, Customer sentiment, Escalation trends, Product adoption challenges
• Help prioritize fixes based on customer and business impact
• Contribute to regular quality scorecards and executive reporting

• Partner closely with Product…