Remote Call Center Quality Assurance Analyst
Stockton, San Joaquin County, California, 95201, USA
Listed on 2026-09-29
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Quality Assurance - QA/QC
Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support California's Medi-Cal program. You will monitor and evaluate customer interactions to help ensure accuracy, compliance, and a consistent customer experience across our contact center operations.
You will analyze quality results, identify performance trends, participate in calibration sessions, and partner with Quality, Operations, and Training teams to help strengthen service delivery.
We would love to welcome a new Remote Call Center Quality Assurance Analyst to our team in West Sacramento, CA, United States.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in West Sacramento, CA, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 43.000 - 62.000.
We aim to respond to suitable candidates as soon as possible.
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