Quality Manager

TISTA is seeking a Quality Manager to support the Department of Veterans Affairs (VA) Supply Chain Management Dev Sec Ops  program. This role will partner with VA stakeholders and Agile delivery teams to translate business needs into clear, actionable requirements supporting supply chain and logistics solutions.

The Quality Manager owns program quality assurance, process compliance, and configuration management governance for TISTA's prime contract performance on the Department of Veterans Affairs Supply Chain Management Dev Sec Ops  (SCMDSO) task order supporting VA's supply chain and logistics Product Line. This position is independent of delivery execution and is accountable for ensuring that every deliverable, process, and configuration baseline meets VA standards, the Quality Assurance Surveillance Plan performance objectives, and TISTA's corporate quality management system.

The Quality Manager operates the Process Auditing and Dev Sec Ops  Maturity Scoring programs that objectively measure each team's conformance to standardized processes, drives corrective actions to closure, and maintains the performance evidence that demonstrates Satisfactory or higher ratings across all QASP objectives.

At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! More information can be found here:

• Act as the primary accountable owner for program quality assurance, maintaining the Quality Management Plan and tracking performance to meet all QASP objectives.
• Serve as the strict quality control gate for all contract deliverables, ensuring accuracy, Section 508 compliance, and adherence to VA standards before submission.
• Lead recurring process audits and utilize a Dev Sec Ops  Maturity Model to objectively score and improve each Scrum team's Agile, testing, and security practices.
• Monitor customer feedback, deliverable rejections, and process gaps to drive root-cause analyses and ensure corrective actions are completed.
• Oversee the configuration management process, ensuring all software and non-software artifacts are correctly versioned, baselined, and tracked in VA-approved tools.
• Maintain compliance with corporate quality frameworks (CMMI, ISO 9001), track AI compliance clauses, and supply necessary records for government audits (e.g., OIG, GAO).
• Support business development by leveraging quality metrics and audit results to strengthen proposals, past performance narratives, and corporate growth plans.
• Mentor Scrum Masters, functional leads, and junior analysts on quality standards, and assist in interviewing new candidates for the quality team.
• Advance corporate thought leadership by refining reusable quality templates, leading communities of practice, and identifying ways to use AI for automated deliverable checks.

• 8+ years in federal IT quality assurance and configuration management, including 3+ years leading QA for multiple Agile or Dev Sec Ops  teams.
• Expertise in designing and operating process audit programs, Dev Sec Ops  maturity scoring models, and corrective/preventive action (CAPA) tracking.
• Highly skilled in Git-based configuration…