Restoration File Auditor

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Servpro Team Hart

Servpro Team Hart is seeking an experienced Job File Auditor to lead quality assurance and ensure excellence across our restoration job files. This role is instrumental in maintaining compliance, driving accuracy, and improving performance across documentation, and audit processes.

If you thrive in a fast-paced environment and take pride in delivering clean, carrier‑ready files, this is a high‑impact role where your expertise will directly influence operational success.

• Lead the audit and final review of job files to ensure accuracy, completeness, and full compliance with carrier and TPA standards.
• Oversee WIP job file management, audit readiness, and file lifecycle performance.
• Identify discrepancies, mitigate risk, and ensure proper documentation standards are met.
• Serve as a subject matter expert on file quality, compliance, and best practices.
• Collaborate with estimators, project managers, and leadership to improve file quality and workflow efficiency.
• Drive continuous improvement in QA processes, turnaround times, and audit success rates.
• Support escalations and complex file reviews.

• Strong background in restoration estimating, auditing, and/or quality assurance.
• Advanced knowledge of TPA platforms preferred.
• Deep understanding of insurance carrier expectations and compliance requirements.
• Proven ability to manage high‑volume workflows without sacrificing accuracy.
• High level of accountability, ownership, and attention to detail.
• Strong analytical, problem‑solving, and leadership skills.
• Excellent communication skills with the ability to influence and coach others.

• Competitive compensation aligned with experience and expertise, along with pto and benefits.

This is a remote position.