Remote Quality Assurance Analyst — Customer Interactions
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS from Nex Rep's independent marketplace contractors, identifying trends and collaborating with certification and operations teams to meet client standards.
You will monitor interactions in real time or post hoc, provide recommendations for client scoring, participate in calibration sessions, and share detailed feedback with contractors to drive quality and customer satisfaction.
The Remote Quality Assurance Analyst — Customer Interactions role at Nex Rep LLC is now open for applications in Portland, ME, United States.
We are looking to fill the Remote Quality Assurance Analyst — Customer Interactions position at Nex Rep LLC in Portland, ME, United States.
Join us at Nex Rep LLC as our next Remote Quality Assurance Analyst — Customer Interactions in Portland, ME, United States.
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