Junior Property Operations Associate

About the Role

We are seeking a highly motivated and organized Junior Property Operations Associate to join our dynamic team here at Groma, a rapidly growing real estate investment and management start-up. The Property Operations Associate will play a crucial role in overseeing the day-to-day operational tasks of our residential real estate portfolio, as well as handling corporate-level administrative responsibilities. This multifaceted role requires a proactive individual with exceptional communication, organizational, and problem-solving skills.

The successful candidate will collaborate across various elements of the Property Operations department, including property management, maintenance, construction, and leasing.

• Assist with the onboarding of new acquisitions to the portfolio
• Assist with the implementation of policies and procedures across the property operations team
• Participate in property operations meetings and projects

• Field inbound calls, emails, and resident portal requests and inquiries
• Manage scheduling and follow-up of maintenance tasks across a team of field technicians and third-party contractors
• Perform on-site property inspections for apartment turnovers and quarterly inspections
• Perform monthly outstanding balances audit for rent collections
• Perform monthly billing for completed work orders
• Complete supply inventory audits quarterly
• Assist with the move-in and move-out process for residents

• Assist with scheduled apartment showings for prospective residents as needed
• Assist leasing team with inbound showing requests and third-party real estate agent showings
• Assist with subletting and lease assignment process for current residents
• Assist in reviewing rental applications for prospective renters

A healthy work-life balance is important to our team, but this isn t your standard 9-5. Most individuals looking for a new place to live tend to do so outside normal working hours, and we have created coverage schedules that balance our team members  and our renters  needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage and 4-day weekends on your "off" weekends.

Additionally, the Property Operations team requires coverage from the hours of 5:00pm to 7:00pm on weekdays. This position will therefore be enrolled in a rotation to provide coverage during that period for at least 1 weekday per week. This rotation will be assigned at the beginning of each quarter. We ve included a sample schedule below, but more specific details will be provided during the interview process.

Week 1 (40 total hours)

Week 2 (40 total hours)

Week 3 (40 total hours)

Week 4 (40 total hours)

• 1+ years of experience in customer service or hospitality position, experience in the real estate industry a plus
• Strong computer and Excel skills (Google Suite experience preferred)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Diligent and efficient documentation, task, and schedule management skills

At Groma, we re looking to build something big and are on a very fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time.

We are also focused on maintaining our dynamic in-office culture at Groma s headquarters in beautiful downtown Boston, Massachusetts. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company s success at this stage. Also, our office is great. We own the whole building and have made it very much our own space. We ve got a gym, locker rooms, a game room, a rooftop garden, and all the normal stuff to make an office an effective and fun place to be.

We understand that everyone will need to work from home or the road occasionally, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here s a high-level overview of how we think about doing what we do:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and…