CX+ Leasing & Application Specialist

WH Management is a growing property management company committed to creating exceptional resident experiences. CX+ is our centralized customer experience model that partners specialized remote support with on-site teams to deliver consistent, high-quality service across our communities, support new lease-ups, and scale with our growth.

The CX+ Leasing & Application Specialist supports prospective residents from first inquiry through completed application, serving as a key point of connection during the leasing journey. This role combines application support with centralized leasing assistance, including supporting new lease-ups and high-volume leasing periods. The Specialist helps ensure a smooth, engaging, and efficient experience for applicants while supporting on-site teams and new communities during growth phases.

• Serve as a primary point of contact for prospective residents during the application and early leasing process.
• Support centralized leasing efforts by answering general leasing questions, providing property information, and assisting prospects with next steps.
• Provide leasing support for new lease-ups, including handling inquiries, supporting tours (virtual or scheduled), and assisting with application conversion during high-volume periods.
• Guide applicants through required documentation, screening requirements, and what to expect throughout the application process.
• Generate lease documents, review for accuracy, and send out to approved applicants.
• Maintain friendly, professional communication with prospects and applicants via phone, email, and text.
• Monitor application progress and follow up with prospects who have missing or incomplete materials.
• Communicate application status updates and timelines to prospects and internal teams.
• Flag potential delays, screening issues, or documentation concerns to help keep leasing timelines on track.
• Help ensure pre-qualification requirements are understood and addressed prior to screening.
• Collaborate with on-site and centralized teams to support occupancy goals, especially during lease-up periods and peak leasing seasons.

• High school diploma or equivalent required.
• Experience in leasing, customer service, admissions, or administrative support.
• Strong verbal and written communication skills.
• Highly organized and able to manage multiple prospects and applications simultaneously.
• Comfortable working in fast-paced, high-volume leasing environments.
• Familiarity with property management or leasing software preferred.
• Experience supporting new lease-ups or high-growth communities is a plus.
• This is a remote position; however, candidates must reside in the Dallas–Fort Worth area and be able to attend required in-person meetings, trainings, and team events as scheduled.
• Reliable internet access and the ability to work effectively in a remote environment.

• Initially remote, with potential for hybrid/in-office work in the future.
• Supportive team environment with training and growth opportunities.

• Competitive pay.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Career development and growth opportunities.