Community Manager

Community Manager Job Description

Responsible for the overall day-to-day operations of a specific property, including supervision of all office and maintenance personnel. Initiate and implement policies, procedures, forms, schedules, and/or controls as necessary to properly manage the property and on-site staff under the direction and approval of the Asset Manager.

• Supervise the performance of all property staff including the preparation of annual performance reviews;
• Participate in selection of site employees with Asset Manager and assume primary responsibility for employee advertising and preliminary interviewing;
• Train Assistant Community Manager/Leasing Consultant and maintenance personnel;
• Supervise and, where necessary, reprimand staff when procedures and/or schedules are not being followed according to RP Management's policies;
• Establish and maintain regular daily office hours ensuring adequate coverage on weekends and holidays as required;
• Establish and maintain good answering service relations and systems for exchange of information and keep answering service up-to-date with calling sequences and accurate names and numbers;
• Maintain accurate, efficient files for all site administration including tenant files, applicant files, vendor and contractor files, accounting files, etc.;
• Implement marketing and advertising campaign for leasing of apartments as approved by Asset Manager;
• Coordinate resident events such as open houses, Realtor tours, and tenant promotional activities;
• Maintain constant awareness of market conditions affecting the leasing and general operations of the property, including but not limited to, knowing the competition and corporate in/out migration;
• Process and review for approval all applications and diligently screen applicants according to RP management operational procedures;
• Show apartments as necessary;
• Monitor rental and deposit collections;
• Monitor landlord-tenant relations and assess and resolve tenant complaints expeditiously;
• Supervise the work order logs to assure expeditious and proper response to tenants' needs;
• Confirm that tenants are fully and properly notified of all issues that affect their tenancy, including filing court documents for eviction, and attending scheduled court hearings as Landlord's Representative;
• Maintain constant adherence to the Landlord Tenant code and other laws and ordinances affecting the property and industry as a whole;
• Maintain constant awareness and compliance with Fair Housing Laws;
• Conduct unit inspections for determination of tenant's security deposit disposition according to RP Management's policies and procedures;
• Prepare security disposition letters, security deposit returns, and reports according to RP Management's policy;
• Oversee the proper preparation of payroll timesheets and adjustments;
• Maintain familiarity with all procedures and requirements of accounts payable and accounts receivable;
• Approve and process all property expenditures according to RP Management guidelines;
• Perform data entry as required of community managers and directed by RP Management;
• Prepare and submit to the Asset Manager for review quarterly Competitive Market Analysis;
• Prepare and submit to Home Office all required reports including, but not limited to, the weekly occupancy summary, move-in/move-out analysis, traffic reports, and rent rolls;
• Prepare and submit to Asset Manager for approval monthly lease renewals;
• Take part in preparing annual operating budget with Asset Manager and be responsible for maintaining budgetary guidelines on items within your control and according to RP Management's policies and procedures;
• Assume primary responsibility for appropriate building security measures, incident documentation, and proper notification to management, Safety Committee, owners, and insurance carriers as required by RP Management's policies and procedures;
• Maintain a continuous list of property needs and concerns including administrative, maintenance, and those that are market driven;
• Assure that multiple bids for contract work are obtained and presented to Asset Manager and Regional Maintenance Manager;
• Confirm the adherence to proper preventive maintenance…