Virtual Assistant Mexico

Virtual Assistant job at Lima Charlie INC. Mexico. Iron Core Rentals is a fast-growing real estate company managing a diverse portfolio of residential properties across California.

We are seeking a highly organized, proactive, and detail-driven Virtual Property Manager who can oversee tenant relations, maintenance coordination, and daily operations with precision and professionalism. This role requires excellent communication skills, strong judgment, and the ability to manage issues quickly while maintaining a high-quality tenant experience.

• Tenant Lease Management
  • Serve as the primary point of contact for tenants across the California portfolio.
  • Oversee leasing activities, including inquiries, screenings, renewals, and move-in/move-out coordination.
  • Manage rent collections, late notices, and enforce lease compliance.
  • Maintain organized digital records using our property management systems.
• Maintenance Coordination
  • Receive, categorize, and assign maintenance requests to in-house or third-party vendors.
  • Follow up on work orders to ensure timely completion and high-quality service.
  • Track property conditions, recurring issues, and vendor performance.
  • Support scheduling of inspections, repairs, and preventive maintenance.
• Operational Oversight
  • Monitor property-level KPIs (occupancy, delinquency, maintenance turnaround).
  • Prepare weekly operational summaries for leadership.
  • Assist with onboarding new units and supporting renovation timelines.
  • Update listings, property files, and internal documentation.
• Customer Service Communication
  • Provide clear, consistent, and solution-oriented communication with tenants, owners, and vendors.
  • Manage escalations with professionalism and sound judgment.
  • Uphold Iron Core Rentals’ reputation for responsiveness and high-quality service.

• Productive in a home office/ virtual office environment with a reliable internet connection and proficiency with remote or cloud-based tools such as instant messaging, Skype, Zoom, and Google Suite is needed.
• A high school diploma or equivalent is needed; some college is an asset.
• Competency with computer programs, such as MS Office (Word, Excel, Powerpoint) is essential.
• Superb customer service, time-management, organization, and communication skills, both written and verbal skills, are important.
• Work with little to no supervision on a variety of projects and produce consistent, high-quality work.
• 1–3 years of experience in property management, customer service, or operations (U.S. real estate experience preferred).
• Strong written and verbal English communication skills.
• High proficiency with property management software, Google Workspace, and task/project systems.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Strong problem-solving orientation and attention to detail.