Floating Leasing Manager

Pay Range: $28-$30 per hour

Schedule:

Full-time;
Wednesday-Friday 9am-6pm, Saturday-Sunday 10am-5pm

• Generates lease paperwork and other legal documents in line with local and federal laws and regulations.
• Strong focus on sales, closing ratios, and ensuring leasing team is meeting expectations.
• Trains and mentors leasing team on lease generation/execution, phone and email etiquette, and more.
• Greets prospective residents, shows the community, and performs leasing duties.
• Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Responsible for maintaining awareness of and ensuring cleanliness of tour path, vacant units, and model units, in partnership with the maintenance team.

• Perpetuates a true sense of community.
• Maintains positive customer relations.
• Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff.
• Inspects move‑outs and vacancies, when requested.
• Must be knowledgeable of all phases of leasing and resident retention.

• Ensures appropriate content and frequency of ads on Craigslist, We blisters, and other listing services.
• Maintains awareness of local market conditions and trends, and contributes ideas for marketing the community and improving resident satisfaction.

• Answers and responds to phone calls and email communications in a timely manner.
• Updates required reports concerning move‑out notices, activity, etc. on a daily basis.
• Organizes and files all applicable reports, leases, and paperwork.
• Proofreads all lease paperwork and processes move‑ins and move‑outs.
• Processes all security deposit move‑out reports.
• Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow‑up with resident when work is completed.

• Performs any additional duties assigned by the Community Manager or Regional Manager.

• 1+ year working in customer service.
• 1+ year prior sales or leasing experience.
• 6+ months experience in multifamily property management, or equivalent skills and experience.
• NALP Certification, or other NAAEI credential, is a plus.
• Yardi/CRM and OnSite experience.
• Basic computer skills with the ability to learn navigation software systems.

• Highly detail oriented with the ability to provide accurate and timely reports and information.
• Comfortable working in a fast‑paced, customer service‑oriented environment.
• Strong understanding of industry terms.
• Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
• Ability to de‑escalate conflict and remain calm and courteous at all times.
• Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
• Respectful and understanding of diverse, cultural and socio‑economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Performs duties under pressure and with the ability to meet competing deadlines.
• Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
• Exercises strong problem‑solving skills.
• Interacts with co‑workers, supervisors, guests, and the public in a professional and pleasant manner.
• Strong time management, organizational, and prioritization skills.
• Strong attention to resident satisfaction and retention.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.

• 100% in‑person position. Must be available to be physically present at sites being supported.
• Stand, walk or sit alternatively depending on the specific needs of the day.
• Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional need to perform…