Federal Way Property Manager

Job Overview

Job Title:

Property Manager
Job State:
Full-Time / 40 hours per week

Reports To:

Portfolio Manager

Location:

Federal Way, Auburn, Kent, Renton, Tacoma

Haven Property Management is a full-service residential management company based in Federal Way, WA. Focused on simplifying property management, we offer tailored solutions to assist homeowners with rental properties in the Puget Sound region. Our primary goal is to help property owners maximize the value of their real estate investments while fostering strong, lasting relationships. At Haven, we are committed to ensuring seamless and transparent property management experiences for both property owners and tenants.

Property Managers are directly responsible for the relationships between homeowners, tenants, and Haven Property Management. They act as stewards of the property owner's interests while providing a safe and enjoyable experience for our tenants. They sell the service offerings of Haven and represent the company standards at the highest levels, communicating clearly with clients and intercompany personnel to deliver within required timelines at or above set expectations.

• Washington State Real Estate License (non-negotiable)
• Property management experience, including tenant relations, rental inspections, lease administration, and coordinating maintenance
• Communication skills, problem-solving, and ability to provide exceptional customer service
• Organizational and time-management skills to handle multiple tasks efficiently
• Proficiency in technology tools and software used for property management
• Understanding of local property management laws, regulations, and best practices
• Prior experience in the real estate or property management industry is a plus
• Experience:
  
  Customer service 1 year (Preferred);
  Property Management 1 year (Preferred);
  App Folio 1 year (Preferred)

• Owner leads (follow up, follow through)
• New owner meetings and property evaluations
• Owner management agreement execution
• Perform property pre-inspections, present and execute on agreed items
• Property upload into App Folio (go-live when applicable)
• Property Showings
• Tenant application review and presenting the primary applicant
• Perform move-in process with tenants
• Perform property inspections
• Process lease renewals when applicable
• Perform move-out process and manage turn work
• Ongoing tenant relations (HOA notices, delinquencies, etc.)
• Ongoing owner relations (owner check-in, fielding direct calls, etc.)
• Property escalations from other departments

• Real Estate license for the appropriate state of business
• Personal computer with access to Microsoft Office products
• Personal cell phone
• Driver’s license with reliable transportation
• Understanding of App Folio, , Microsoft Teams and Office software programs
• Solution based out-of-the-box thinking

• Salary: $4000 monthly plus bonus
• Benefits:
  Paid time off, 401(k) matching, Bonus based on performance, Company parties, Flexible schedule, Professional development assistance

• Monday to Friday
• On call
• Weekend availability

Flexible work from home options available.