Property Management Admin Real Estate Firm in US; Home Based

Virtual Assistant

The client is a full-service real estate company specializing in asset management, property management, brokerage, and real estate development services.

• Answer inbound calls during business hours

• Fully resolve caller needs at the point of contact — not just message-taking

• Use Rent Manager software to look up tenant, property, and account information as needed

• Upload tenant payment batches via CSV file into Rent Manager (training will be provided)

• Handle maintenance requests:

• Primary path: guide tenants to log the request themselves in Rent Manager

• Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly

• Coordinate maintenance dispatch:

• Identify which property manager/technician is available and when

• Contact the appropriate tech to go out to the property

• If no tech is reachable, escalate to the Property Manager directly

• Know when and how to escalate issues to the Managing Member, when needed

• Prior experience in a related customer service role

• Comfortable navigating CSV file uploads and basic data entry/import processes

• Strong phone-based customer service skills with a focus on first-call resolution, not just message-taking

• Ability to multitask between live calls, software lookups, and follow-up coordination

• Sound judgment for triaging maintenance requests and knowing when to escalate vs. resolve independently

• Comfortable making outbound calls to coordinate with technicians/property managers on scheduling

• Basic spreadsheet proficiency (Excel/Google Sheets) for fee tracking and tenant rosters

• Strong written and verbal English communication skills

• Reliable, detail-oriented, and able to follow structured processes/training for software workflows

• Experience with onboarding new buildings/properties into a property management system (loading tenants, linking units, setting monthly rent amounts)

• Familiarity with spreadsheet management for tracking fees and tenant rosters by building

• Prior experience specifically with Rent Manager (vs. just any PM software)

• Experience in a fast-growing property management or real estate company

Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam

• Stable internet connection of at least 25 Mbps ~ 50 Mbps

• Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

• Quiet room with no distractions or background noises

• A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.