Community Manager

Overview

Havenpark Communities is focused on creating caring communities for residents and employees. We operate manufactured home communities across the U.S. and are experiencing intentional, rapid growth through acquisitions. Our culture is fun, rewarding, and inclusive, guided by five core values:
Respect, Grit, Collaboration, Stewardship, and Boldness.

About the role:

As a Community Manager
, you are the heartbeat of your community. You lead the on-site team, own the financial and physical health of the community, and guide prospective buyers through the purchase of a home—from the first visit to move-in day. You will be empowered to make decisions and supported by a collaborative field leadership team.

You report to your Regional Vice President, who provides direction, support, and accountability in the field. You will have a full home office team behind you, including Revenue, Collections, Marketing, Home Readiness, Capital Projects, Resident Experience, and People Operations. These teams help you succeed by building tools and reports and partnering with you to resolve problems together.

Team Leadership

• Build and sustain a high-performing team culture grounded in our core values:
  Respect, Grit, Collaboration, Stewardship, and Boldness.
• Coach and align your team around shared community goals and company priorities.
• Ensure your community meets or exceeds monthly and quarterly targets for net operating income, occupancy, and collections.
• Conduct regular one-on-one meetings with each direct report reviewing goals, metrics, and progress while providing ongoing coaching and performance management activities.

Home Sales

• Own the home sales experience for your community: prospecting, lead follow-up, showings, qualification, and closing.
• Manage leads and your sales pipeline in our CRM (Hub Spot), keeping information accurate and current.
• Prepare and maintain home listings and their quality across our listing platforms.
• Work every prospect toward a home and support full occupancy across your community.
• Facilitate the community application and lease signing of a sale of a resident-owned home to a new resident.

Financial Management

• Track and protect a positive net operating income (NOI) for your community.
• Manage expenses strategically through close oversight of vendors, suppliers, and staff spending.

Collections

• Ensure rent is billed accurately and collected on time, keeping delinquency low.
• Execute all required legal notices and payment agreements in compliance with state law and Fair Housing Standards.

Community Pride and Curb Appeal

• Maintain beautiful, well-kept homesites and common areas that residents are proud to come home to.
• Manage grounds vendors, keep the community to our curb appeal and Green and Clean standards, and execute mystery shop action plans.

Capital Projects and Home Readiness

• Identify capital project needs and property risks in your community and surface them to your Regional Vice President and the Capital Projects team.
• Coordinate site access, scheduling, and vendor logistics for capital work, and support pre-construction planning at your community.
• Provide on-site progress visibility, hold work to Havenpark standards, and confirm completion so projects are delivered on time, on budget, and on scope.
• Coordinate home readiness with support from vendors and capital projects team so new homes and rehabs are show-ready and ready to sell: coordinate the final walkthrough and punch list, verify that homes marked complete are truly ready, and confirm a clean turnover.

Resident Relations and Retention

• Create a resident experience worth renewing, addressing issues with urgency, empathy, and follow-through.
• Execute intentional touchpoints across the resident journey to drive satisfaction and year-over-year renewals.
• Generate Google reviews, resolve resident tickets, maintain accurate resident ledgers and monthly billing, and ensure work orders are resolved within 48 hours.

Compliance

• Maintain compliance with all federal and state regulations, including Fair Housing Standards.

What you bring

• 3+ years of experience in property management; manufactured housing experience is a plus.
• A track…