Consultant II Domestic Relocation - US Based Remote

** RELOCATION CONSULTANT 2 - REMOTE*
* ** PRIMARY FUNCTION:*
* The Relocation Consultant II serves as the "navigator" of the relocation process for his/her domestic transferees. Responsibilities including but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of Excellent service.

** MAJOR

DUTIES AND RESPONSIBILITIES:

*
* + Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.

+ Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.

+ Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.

+ Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.

+ Ensure data integrity in all Cartus systems.

+ Maintain compliance with Cartus' corporate policies, programs, and standards.

+ Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.

+ Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions

+ Coordinate ordering, review, analysis of agent prepared BMAs and property action plans

+ Coordinate development of agents property action   plan and market updates as required by specific client contracts and programs

+ Serve as an objective real estate subject matter expert and resource to internal and external customers

+ Maintain working knowledge of corporate client policy in management of  critical marketing information and events

** KEY DIMENSIONS:*
* + Clear and concise written and verbal communication skills.

+ Customer advocacy and superior customer service skills.

+ Strategic thinker- strong judgment and decision-making skills.

+ Interpersonal / Influencing skills

+ Detail oriented; ability to multitask

+ Ability to work in a team environment

+ Cultural awareness

+ Innovative and resourceful

+ Computer Literacy

+ Flexibility

+ Manage stress & pressure

+ Ability to plan and organize.

1.

** QUALIFICATIONS / SELECTION CRITERIA*
* + Two plus years prior relocation or real estate experience with home sale closings

+ College degree or equivalent preferred

+ Two years Customer service experience in high call volume environment

+ Influential verbal and written communication skills

+ Strong organizational and analytical

Cartus ()  is leaning into its essence,  
** Where Mobility Meets Agility®** . With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee's move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients-including more than a third of Fortune 100 companies-with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions.

Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://(Use the "Apply for this Job" box below).)   **(NYSE: HOUS) is moving real estate to what's next.
** Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate () , Century 21® () , Coldwell Banker® () , Coldwell Banker Commercial® () , Corcoran® () , ERA® () , and Sotheby's International Realty®  () , we fulfill our purpose to empower everyone's next move through our leading…