Vice President - Operations - Residential Multi-Family Affordable Housing Property Management

Vice President - Residential Multi-Family Affordable Housing Property Management

NOT A REMOTE POSITION - REQUIRES PRIMARY RESIDENCY IN THE WASHINGTON, DC REGION.

The Vice President in Operations, Residential Multi-Family Affordable Housing Property Management, is responsible for strategic oversight of a portfolio of properties in a specific geographic region and/or with an assigned client grouping. This will be accomplished by providing a balance of tactical and strategic leadership of Regional Property Managers, General Managers and Community Managers while maintaining a high level of support to third‑party property ownership clients.

The Vice President must be a seasoned expert in all aspects of multi‑family property management with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.) Exposure to conventional/market‑rate multi‑family property management is a plus. The Vice President will also demonstrate their daily operational effectiveness in the areas of financial acumen, market awareness, client relationships, corporate ambassadorship, successful communication and the implementation of corporate policies, programs and initiatives.

Outstanding interpersonal skills are needed in order to interact successfully with internal and external stakeholders at all levels, including corporate support departments.

• Dealing with ambiguity
• Business acumen
• Customer focus
• Executive presence with professionalism as a company ambassador
• Developing direct reports and others
• Ethics and values
• Integrity and trust
• Motivating others
• Strategic agility
• Building effective teams
• Managing vision and purpose

• Responsible for the effective overall operations of all assigned properties and portfolios
• Review monthly financial reports, prepare owner reports and attend asset management meetings
• Responds to inquiries from clients/owner(s), government agencies, financial institutions, auditors, accounting, staff, residents, etc. Serves as a key clients' contact for the company regarding all matters at communities for those clients.
• Supervisory responsibility for all direct reports which will include Directors of Operations, Regional Property Managers,General Managers, and Community Managers within assigned property portfolio, with indirect oversight of on‑site team members; includes, but is not limited to hiring, training, supervision, and corrective counseling and performance management. Determines productivity standards of each staff member and tracks individual performance by monitoring common standards.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Regularly evaluates market conditions and comparable properties.
• Prepares and implements annual budget in coordination with owners and asset managers. Monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
• Physically walks and inspects the interior and exterior of every community within his/her portfolio on a quarterly basis. Makes recommendations for physical repairs and/or replacements.
• Maintains a positive, professional, and responsive, customer service approach. Attends to resident concerns on an as‑needed basis.
• Reviews leases, rules and regulations, contracts, licenses
• Reviews rent schedules, personnel files and resident files
• Reviews Delinquency Report, bank deposits, equipment inventory, inspections, etc.
• Meets with staff individually and in group meetings to communicate information and company news, to ensure the directives and goals are mutually understood, and to receive feedback and discussion
• Assures that associates follow company policies and safety rules; complies with company policies for reporting incidents.
• Enforces safety standards and training for staff
• Follows up as need on all aspects of property management
• Negotiates contracts in conjunction with corporate legal and senior corporate leadership
• Ensures all assigned sites are prepared and ready for successful regulatory agency inspections (NSPIRE, MOR, etc.)
• Conducts…