Leasing & Communication Specialist; International Remote

Leasing & Communication Specialist (International Remote)

Are you someone who thrives in fast-paced environments where communication, responsiveness, and organization matter? Do you enjoy serving as the connection point between residents, owners, and internal teams, helping homes lease quickly and efficiently?

Shannon Property Management is growing, and we’re looking for a Leasing & Communication Specialist who can manage high-volume communication while delivering an exceptional experience to prospective residents and stakeholders.

About Us:At SPM, we blend the personalized service of a boutique firm with the systems and scale of a larger organization. With over 1,100 single-family homes across Houston, TX, we’re committed to delivering best-in-class experiences for residents, owners, and our internal team.

We operate with structure, data, and clear expectations—while maintaining a collaborative, people-first culture.

The Role:As a Leasing & Communication Specialist, you will serve as a central point of contact for leasing-related communication. This role manages a high volume of inbound and outbound phone calls, emails, and text messages, supports leasing operations, and ensures prospective residents receive timely responses.

You’ll help ensure homes lease efficiently by coordinating showings, responding to inquiries quickly, and maintaining accurate communication across multiple platforms. This role is ideal for someone who is organized, tech-savvy, and comfortable managing a high volume of communication while maintaining professionalism and empathy.

What We’re Looking For:

• 2+ years of experience in customer service, communications, or administrative support
• Real estate or property management experience preferred
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-volume environments
• Strong attention to detail and problem-solving ability
• Comfortable working independently in a remote environment
• Tech-confident and able to learn new platforms quickly
• Experience with App Folio, Lead Simple, Rent Engine, or similar platforms is a plus
• Availability to work occasional overtime and participate in a rotating weekend schedule as business needs require

What You’ll Do:

• Respond to inbound leasing inquiries via phone, text, and email
• Ensure timely responses to new leads and maintain service level expectations
• Schedule and confirm property showings and provide self-tour instructions
• Follow up with prospective residents to support leasing conversions
• Coordinate and promote open houses for available listings
• Maintain accurate lead statuses in App Folio and Tenant Turner
• Collaborate with the Application and Renewal teams to provide applicant updates
• Serve as a liaison between residents, owners, vendors, and internal team members
• Ensure all communication remains compliant with Fair Housing guidelines
• Use company platforms such as Lead Simple, App Folio, Tenant Turner, Dial Pad, and Slack to manage workflows and communication
• Diagnose operational issues and collaborate with team members to resolve them efficiently
• Support leasing and tenant engagement efforts during high-volume periods

Our Core Values – ECSOC

Do these resonate with you?

• Empathetic and Fair
• Collaborate without Ego
• Solution-Oriented
• Ownership Mindset
• Communication is Key

Why Join SPM?

• Remote flexibility
• A fast-growing, innovative property management company
• Clear processes, strong systems, and operational support
• A collaborative and high-performing team environment
• Opportunities for long-term growth and advancement

At Shannon Property Management, we lead with care, operate with integrity, and grow with intention. This is more than a communication role; it’s an opportunity to be a key part of how residents experience our company from…