Centralized Leasing & Operations Assistant - Remote

Centralized Leasing & Operations Assistant

Location:

South Carolina, Upstate (Anderson/Greenville/Spartanburg)

We are seeking a highly motivated, organized, and results-driven Centralized Operations & Leasing Assistant to support our leasing and property operations team. This role is ideal for an individual who thrives in a fast-paced environment, can effectively manage multiple priorities, and has a strong background in leasing, sales, and customer relationship management.

The successful candidate will serve as a centralized resource supporting leasing activities, resident and prospect communication, administrative operations, and follow-up. This individual must be proactive, accountable, detail-oriented, and comfortable using technology and CRM systems to drive leasing performance and operational efficiency. This role will assist with various properties within the conventional business unit’s portfolio.

Job Duties:

(Note, this is not an all-inclusive list, and assignments may change based upon property or conventional business unit needs.)

• Managing new lead follow-up and appointment scheduling
• Conducting centralized renewal outreach and tracking
• Monitoring CRM compliance and lead management

• Performing work order satisfaction follow-up calls
• Completing concession and operational audits assigned by Regional team
• Assist with special tasks or projects for clients as assigned by Regional team
• Supporting reporting, compliance, and special projects
• Assisting with portfolio-wide administrative initiatives
• Providing remote coverage during PTO, leave, vacancies, and staffing shortages
• Assisting onsite teams with monthly reporting deadlines and administrative tasks when a vacancy is present

• Manage and respond to leasing inquiries, leads, and prospect communications in a timely and professional manner.
• Conduct consistent and strategic follow-up with prospective residents to maximize conversions.
• Maintain accurate and up-to-date prospect, resident, and leasing information within applicable systems.
• Utilize CRM and property management technology to track leads, follow-ups, activities, and results.
• Support property teams with centralized administrative and operational tasks.
• Coordinate and prioritize multiple assignments while maintaining a high level of accuracy.
• Build strong rapport with prospective residents, residents, and internal team members.
• Identify opportunities to overcome objections, move prospects through the leasing funnel, and close business.
• Assist with lease-related documentation and processes.
• Conduct renewal follow up and maximize retention at various communities.
• Monitor outstanding follow-ups and ensure commitments and deadlines are met.
• Communicate effectively with onsite and corporate teams to ensure a seamless customer experience.
• Maintain confidentiality and professionalism when handling resident and company information.
• Contribute to leasing goals, occupancy objectives, and overall operational efficiency.
• Travel to any property in the portfolio at the request of Manager.

• Proven experience in leasing, sales, and property management
• Strong sales background with a demonstrated track record of closing.
• Proficiency with EliseAI, Yardi IQ/CRM, Yardi, and Blue Moon.
• Exceptional follow-up skills and the ability to consistently move prospects toward a decision.
• Highly organized with excellent attention to detail.
• Strong ability to multitask and manage competing priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to quickly build rapport and establish trust.
• Self-motivated and able to work independently with minimal supervision.
• Highly accountable with a strong sense of ownership.
• Comfortab…