Residential Association Manager

• Oversee day-to-day operations and operational performance for an assigned portfolio of 6–10 residential HOA and COA community associations
• Build strong client relationships and deliver exceptional resident experiences
• Serve as primary relationship manager for Board members, clients, residents, and vendors
• Prepare for and attend monthly and annual association board meetings
• Enforce community rules and manage resident violations fairly and consistently
• Create and manage annual operating and capital expenditure budgets
• Monitor and assist with financial reporting and variance explanations
• Approve invoices, oversee insurance, and manage association dues/accounts receivable collections
• Oversee community visits, property inspections, and preventative maintenance programs
• Solicit competitive vendor bids and negotiate contracts
• Oversee capital improvement projects
• Lead, motivate, and develop assistant association managers and on-site team members
• Handle recruitment, onboarding, training, payroll, scheduling, and performance evaluations
• Maintain proactive challenge resolution and a prioritized to-do list for each community
• Deliver polished, highly responsive written and verbal communication
• Respond confidently and quickly to 24/7 property emergencies

• 3+ years of residential association (HOA/COA) property management experience, ideally managing a portfolio of 500–1,000 units
• High computer literacy, including strong command of Microsoft Office programs, PDF software, and property financial software
• Demonstrated experience managing, motivating, and developing people
• Experience with full-cycle HR functions including recruiting, onboarding, training, payroll, timekeeping, and performance management
• Proven ability to work both independently and collaboratively
• Must maintain a dedicated home office
• Reliable transportation to travel to communities within the assigned portfolio and the corporate office as needed throughout the week
• Exceptional organizational and time-management skills
• Ability to self-manage projects independently, prioritize tasks, and meet strict deadlines
• Professional, responsive verbal and written communication skills
• High-level passion for customer-centric service
• Highly detailed, flexible, adaptable to change, and possessing a strong work ethic
• Reliable commute to assigned locations
• A college degree in Business Management or a related field is preferred

Demonstrates expertise in residential association property management, including financial oversight, client relationship management, and team leadership. Proficient in managing operational performance and ensuring exceptional resident experiences while adhering to community rules and regulations.

• Residential Association Property Management
• Financial Reporting and Budget Management
• Team Leadership and Development
• Client Relationship Management
• Full-Cycle HR Functions

• Budget Management
• Financial Software Proficiency
• Property Inspections
• Contract Negotiation
• Performance Management

• Organizational Skills
• Time Management
• Verbal Communication
• Written Communication
• Customer-Centric Service

• HOA
• COA
• Community Associations
• Vendor Management
• Emergency Response

• Microsoft Office
• PDF Software
• Property Financial Software