R&D Claims Representative

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The Review and Disposition Representative is a critical, individual contributor role within our structured claims recovery operations. This position is tailored for high-stamina, process-driven collection professionals who excel at managing high-volume account pipelines. You will be responsible for evaluating complex commercial or consumer collection files, making final resolution determinations (dispositions), and executing outbound/inbound telephone campaigns to recover outstanding balances.

• Portfolio & Disposition Management: Actively audit, track, and process a continuous pipeline of complex collection accounts. Evaluate file details to determine the appropriate next steps (disposition), such as standard recovery, settlement negotiation, or escalation for legal review.
• High-Volume Communication: Maintain a steady daily volume of outbound and inbound telephone calls to debtors, businesses, and insurance carriers to negotiate payments and resolve disputes.
• Data Integrity: Keep precise, real-time records of collection notes, payment arrangements, and account changes within proprietary claims databases and tracking platforms.
• Regulatory Compliance: Adhere strictly to industry compliance standards, federal and state collection regulations, and specialized client requirements.

• Experience:
  Minimum of 5 years of dedicated experience in a corporate or commercial collection environment.
• Licensing: Must possess a valid Collector License (or meet the state regulatory requirements to hold one immediately upon hire).
• Technical Proficiency: Highly proficient with Microsoft 365 products (Word, Excel, Outlook, Teams) and comfortable navigating specialized collection or claims software.
• Communication
  
  Skills:
  
  Exceptional telephone skills, active listening, and strong negotiation capabilities, with the stamina to handle high call volumes daily.
• Data Entry Speed: Proven alphanumeric typing skills of at least 40 words per minute with high accuracy.
• Remote Workspace Requirements: A quiet, dedicated home office space free from distractions, equipped with a high-speed, secure Wi-Fi connection (computer hardware and specialized equipment will be provided by the company).