Collections Specialist - Remote

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Collections Specialist - Remote

Regular Full-Time Professional Carmel, IN, US

Today Requisition

Salary Range: $70,000.00 To $80,000.00 Annually

Role and Responsibilities

The Collections Specialist supports Pedcor’s central services operating model by managing assigned delinquency and collection activities across assigned properties. Working with onsite and regional teams, the specialist follows consistent procedures, resolves account issues, communicates with residents, and helps reduce delinquency and bad debt. The role reports to the Central Services Program Manager and provides operational feedback to improve the pilot and inform its expansion.

Primary Responsibilities

Monitor delinquent accounts and maintain accurate, current reports for assigned properties; track progress against approved collection and delinquency targets. Contact residents about past-due balances through approved channels, document communications and commitments, and follow up promptly on unresolved accounts and missing payment arrangements. Review delinquent accounts for incorrect charges, payments, credits, and other discrepancies; coordinate corrections with the appropriate onsite or accounting teams.

Ensure regular and clear communication with site teams. Coordinate on notices or actions requiring local delivery or management approval, and keep property managers informed of account status and next steps. Prepare documentation and coordinate with legal or eviction service providers when accounts are referred under approved procedures. Identify available rent assistance resources and coordinate with residents and property teams where appropriate.

Support the resolution of post-move-out balances as assigned, including resident follow-up and coordination with collections agencies, subject to applicable law and local market requirements. Identify recurring issues, process gaps, and opportunities to improve collection practices; report findings and recommendations to the Program Manager.

Compliance and Policy Requirements

Apply company policies and approved procedures consistently and comply with applicable federal, state, and local laws, including Fair Housing requirements. Promptly escal…

The Collections Specialist may recommend collection strategies, account corrections, payment arrangements, and process improvements within established policies. Approvals, legal decisions, and exceptions remain with the individuals designated by Pedcor policy.

Success Measures

Success in this role will be measured by the specialist’s ability to effectively perform collections from a remote position, reduce delinquency at assigned properties to established site targets, and consistently complete collection activities with minimal administrative support from onsite teams. Success will also include identifying and implementing process improvements during and after the pilot that reduce the administrative burden on site staff and create a scalable, repeatable collections model that can be deployed across the company.

Key measures may include:

• Help assigned properties achieve approved collection and bad-debt objectives.
• Apply approved collection procedures consistently across assigned properties while accounting for property and local market requirements.
• Maintain accurate account documentation, timely resident follow-up, and clear communication with onsite and regional teams.
• Monitor performance and exceptions, escal…

Qualifications and Education Requirements

• Experience with multifamily resident accounts, rent collection, delinquency management, or a related function preferred.
• Strong…