Manager, Sensory Product Research

Job Title:

Manager, Sensory Product Research

Work Model:
Remote

Company:
Altria Client Services

State/Province:

Job Description:

Join a team at the forefront of shaping the future, where deep consumer understanding fuels breakthrough ideas and new growth opportunities. We are seeking a Manager,
Sensory Product Research who will lead consumer research and insights generation toidentifywhitespace opportunities and enable the development of innovative nicotine products aligned to Altria’s long-term growth vision.

This role can be located in Richmond, VA or we are open to remote work arrangements.

The position will play a critical role in understanding adult tobacco/nicotine consumer needs, behaviors, and trends, translating insights into actionable guidance for cross-functional partners in product development and marketing. This individual will drive learning plans, advance research methodologies, and ensure insights are effectively delivered to inform strategic decision-making for product development and growth.

• Lead consumer research and opportunity identification:
  Design and execute learning plans to uncover insights and identify whitespace opportunities that inform innovation strategy.
• Develop forward-looking consumer understanding:
  Analyze trends, behaviors, and data to build a deep and evolving view of adult tobacco/nicotine consumer needs.
• Drive cross-functional alignment:
  Partner with Product Development, Marketing, and other stakeholders to define research objectives and ensure alignment on priorities and deliverables.
• Manage research execution:
  Oversee study design, vendor partnerships, and execution to deliver high-quality insights on time and within scope.
• Synthesize and communicate insights:
  Translate complex data into clear, compelling insights and recommendations for stakeholders and leadership.
• Prioritize and manage projects:
  Balance multiple initiatives effectively in a fast-paced, dynamic environment.
• Advance research methodologies:
  Evaluate and introduce new research approaches to improve speed, quality, and impact of insights.
• Manage budgets and resources:
  Oversee research investments and ensure effective allocation of resources across projects.

• Bachelor’s or Master’s degree in a Science or Engineering field (Sensory Science, Psychology, Human Factors, Consumer Science, Engineering, Biology, or Chemistry, although other similar majors will be considered).
• 6+ years of experience in consumer-driven R&D or similar products research experience, with 3+ years of experience with creating and leading strategic research programs that help successfully launch new categories or sub-categories is preferred.
• Expertise in advanced sensory methodologies, design of experiments and quantitative modeling, including Driver analysis, DCE/choice modeling for product optimization and TURF for portfolio and SKU strategy.
• Ability to integrate sensory, behavioral and performance data into clear insights.
• Strong problem-solving skills and ability to craft compelling, insight-driven stories.
• Ability to work effectively in a collaborative, fast-paced, dynamic, and ambiguous environment.
• Client management and consultative mindset, with confidence to challenge and debate constructively.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $ - $.

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where life works for you —with flexible and remote options that fit your world, not the other way around.
• Own your time
  — start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong
  — where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work
  – annual merit increases and performance bonus
• A future you can count on
  — 401(k) matching from day one;…