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Senior VOC Researcher - Remote, Elevating Member Experience
Remote / Online - Candidates ideally in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-07-19
Little Rock, Pulaski County, Arkansas, 72208, USA
Listing for:
Humana Inc
Remote/Work from Home
position Listed on 2026-07-19
Job specializations:
-
Research/Development
Market Research, Data Scientist, Research Analyst
Job Description & How to Apply Below
Humana Inc. is seeking a Senior Voice of Customer Researcher to help understand how customers experience our products and services. You will analyze feedback, survey data, and KPIs to identify friction and opportunities, translating findings into actionable insights across teams.
The role supports end-to-end journey improvements, socializes insights, and partners with multiple stakeholders to align VOC with product strategy. Remote role reporting to Design Research leadership.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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