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Senior Voice of Customer Research Lead; Remote

Remote / Online - Candidates ideally in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listing for: Humana Inc
Remote/Work from Home position
Listed on 2026-07-19
Job specializations:
  • Research/Development
    Market Research
Salary/Wage Range or Industry Benchmark: 89000 - 121400 USD Yearly USD 89000.00 121400.00 YEAR
Job Description & How to Apply Below
Position: Senior Voice of Customer Research Lead (Remote)

Humana Inc. is seeking a Senior Voice of Customer Researcher to join the Experience Design team in a remote role. You will analyze customer feedback, track experience KPIs, and translate insights into improvements across journeys and products.

Responsibilities include designing surveys, using Qualtrics, creating dashboards, and presenting actionable recommendations to cross‑functional partners. The role reports to the Director of Design Research.

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Position Requirements
10+ Years work experience
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