NAMI HelpLine Research Intern; Remote; INTERNSHIPS

Position: NAMI HelpLine Research Intern (Remote) - INTERNSHIPS
Please note:

This is a listing for an internship position, and you must be currently enrolled in an MPH academic program with an academic advisor to be eligible. Are you interested in making a meaningful difference in people's lives?

NAMI Help Line is a free, nationwide peer-support service providing mental health information, resource referrals, empathy, and hope to over 75,000 people a year across the U.S. who are affected by mental health conditions and are in need of help. The NAMI Help Line provides a vital service to the NAMI community by responding with empathy to inquiries by phone call and text providing valuable information about mental health conditions, treatment options, NAMI education and support programs, and other mental health resources.

The Help Line Research Intern Experience The NAMI Help Line Research Interns contribute by ensuring that the Help Line resource database, warmline directory, and synonym database are accurate, so help seekers always have the correct resource that will help them in their mental health  return, Help Line Research Interns will develop a deep understanding of the mental health landscape, mental health conditions, treatment options, and recovery strategies.

Help Line Research Interns will also know that they have the appreciation and gratitude of the individuals, families, and caregivers we serve for ensuring that they have the best possible information for their situation.

Ongoing Support The NAMI Help Line team strives to create a supportive virtual community for our Research Interns! Help Line staff provide regular coaching support and skill development. NAMI Help Line staff also hosts a weekly group virtual meeting for Help Line Research Interns to ask questions and share experiences;
Help Line Research Interns are encouraged to email questions in between weekly meetings or to schedule a 30-minute one-on-one with their supervisor.

Serving Remotely All Help Line Specialists work remotely from their homes. Help Line Research Interns are required to have access to a private workspace, a computer with the most recent operating system (MacOS, Windows, or Linux) and robust, reliable high-speed internet service.

TrainingNAMI Help Line Research Interns are required to take 21 hours of robust, asynchronous training to thoroughly prepare themselves to confidently and positively understand the diverse needs presented by help seekers and the experience of being a Help Line Specialist. The training experience provides Research Interns with rewarding online instructional content, interactive exercises, knowledge checks, and a final test prior to joining as a member of the NAMI Help Line Research Intern Team.

NAMI Help Line Research Interns are also required to be trained via screenshot step-by-steps and live demonstration on how to audit the Help Line resource database, Warmline Directory, and Synonym Database.

Minimum Time Commitment Requirements Please note the following time commitment requirements: Minimum of 8 hours per week starting on January 11, 2027, through July 1, 2027 totaling 300 hours total.

Help Line Research Interns will work with their supervisor to determine what days and times within the Monday - Friday, 9 a.m. to 5 p.m. Eastern will work best for their schedule.

Essential Duties and Responsibilities:

Utilize Word Press and internet research to assist in completing a highly accurate Help Line resource database audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible

Utilize phone, SMS text, and internet research to assist in completing a highly accurate Warmline Directory audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible

Utilize Microsoft Excel to assist in executing a highly accurate taxonomy assignment, tagging, and synonym development activities related to NAMI Help Line Resource Finder searchable database

Adhere to all NAMI Help Line service program policies and procedures

Accurat…