Research Assistant

This role supports a design team in the operations space that is focused on the transportation of goods throughout a logistics network ensuring a high quality end-customer experience with. As a Usability Specialist on this team you will play a crucial role in enabling the transportation of goods by creating products for both internal and third-party customers. Your human-centered research process will incorporate a variety of methodologies field study in-depth interviewing surveys to drive understanding of our users and drive the creation of tools that match their needs.

In this role you will be responsible for the following:

• Design and execute a variety of qualitative and quantitative research studies e.g. user interviews usability testing contextual inquiries surveys etc. to uncover user insights
• Partner closely with design team to align on research goals inform key decisions and ensure a customer-centric approach
• Communicate research findings and implications to internal studio in a clear and compelling way tailoring the message to the audience
• Stay informed on industry trends and emerging research methods and implement innovative approaches as appropriate
• Contribute to the strategic research programs and help evolve research practices to meet changing business and user needs
• Build and manage relationships with internal designers and UX researchers

• 3 years of experience conducting user research in a product-focused environment
• Expertise in a range of user research methodologies and the ability to select the right methods for the research objectives
• Demonstrated track record of translating research insights into impactful product and design decisions
• Strong analytical and problem-solving skills with the ability to uncover meaningful insights from complex data
• Excellent communication and stakeholder management skills with the ability to present research findings clearly and compellingly
• Passion for staying up-to-date on the latest UX research trends and best practices

User experience research, Project management, Project coordination, Scheduling coordinating, Administration, Ux research, dovetail

User experience research,Project management,Project coordination,Scheduling coordinating,Administration,Ux research

Tools:

• General AI tools (or open to learning)

Nice to have experience with:

• Dovetail
• strong preference: experience with B2B environments

Entry Level

This is a Contract position based out of Minneapolis, MN.

The pay range for this position is $35.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability

Health Spending Account (HSA)
Transportation benefits

Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Oct 30, 2026.

This is a fully remote position.

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