Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk role at Kroger (Smith’s Food and Drug). Select and gather products for customers’ on-line orders with attention to freshness and quality. Assemble on-line orders, process coupons and payment, and deliver and load orders to customers’ cars when they arrive for pick up. Provide a positive customer service experience to encourage on-line shopping. Demonstrate the company values of respect, honesty, integrity, diversity, inclusion, and safety.

• Essential Job Functions:
  
  Online Grocery Pick-Up Clerk works as In-Store Grocery Shopper to select and gather products for customers’ on-line orders efficiently with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for on-line orders.
• Online Grocery Pick-Up team assembles on-line orders, processes coupons and payment, and delivers and loads orders to cars at pick up.
• In-Store Grocery Shopper scans and bags orders on the go while following bagging standards.
• E-Commerce team including Online Grocery Pick-Up associates communicates substitutions or exceptions to customers at pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector; store products in optimal temperature zones.
• Read and follow directions in the note section; ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond professionally and timely.
• Retrieve each customer’s order from staging locations and ensure order accuracy; load order into customer’s car.
• Provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process orders through the POS system; follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to store e-Commerce supervisor.
• Inspect equipment and notify management of items needing repair.
• Perform required opening and closing procedures; assist in training new e-Commerce team members.
• Meet/exceed productivity standards; work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner; act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions with or without reasonable accommodation.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or cashier experience

Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we’re proudly serving Smith’s customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. We work to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career, through Continuing Education program.
• Growth opportunities through training programs and diverse career pathways.

• Entry level

• Part-time

• Management and Manufacturing

• Retail