Online Grocery Pick-Up Clerk

Overview

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger
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Job Description

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Essential Job Functions:
  
  Online Grocery Pick-Up Clerk works as In-Store Grocery Shopper responsible for selecting and gathering products for customers' online orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for customers' online orders.
• Online Grocery Pick-Up team assembles online orders, processes coupons and payment, and delivers and loads orders to cars at pickup.
• In-Store Grocery Shopper scans and bags orders while following bagging standards.
• E-Commerce team communicates substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section; ensure quality and freshness of all items.
• Communicate with customers via portable phone in a professional and timely manner.
• Retrieve each customer's order from staging locations and ensure order accuracy; load order into customers' cars.
• Provide a positive customer service experience that encourages repeat online shopping.
• Process orders through the POS system; follow substitution policies for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform opening and closing procedures and assist in training new e-Commerce team members.
• Meet/exceed productivity standards; work cooperatively in a fast-paced or stressful environment; manage conflict professionally.
• Follow directions and seek assistance to resolve customer and business issues; provide support for minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral and written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or as a cashier

Based in California, Ralph’s merged with The Kroger Company in 1998. Today, we’re serving Ralphs customers in over 180 stores throughout the state. As part of the Kroger family, we bring diverse teams together with a common purpose:
To Feed the Human Spirit. We strive to create amazing experiences for customers, communities, and each other, with food at the heart of it all.

Whether you’re seeking a part-time position or a new career path, apply today to become part of our Ralphs family. Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you need reasonable accommodation to complete a job application or participate in the process, please call  or contact the location’s management.

The Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, Financial and more. Benefits include:

• A wide range of healthcare coverage: medical, dental, vision, and prescription through company plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay.
• Emotional and financial support with counseling and financial coaching resources.
• Associate discounts on purchases.
• Tuition reimbursement up to $21,000 over your career.
• Growth opportunities through training programs and diverse career pathways.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Retail

Referral notes:
Referrals increase your chances of interviewing. Apply to become part of Kroger today. Location notes:
Calabasas, CA;
Santa Monica, CA;
Beverly Hills, CA;
Los Angeles, CA.