Online Grocery Pick-Up Clerk

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Job Description

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper selects and gathers products for customers' online orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' online orders.
• Online Grocery Pick-Up team assembles orders, processes coupons and payments, and delivers and loads orders to cars for pickup.
• In-Store Grocery Shopper scans and bags orders while following bagging standards.
• E-Commerce team communicates substitutions or exceptions to customers at pickup time.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customer orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions, ensure quality and freshness of all items, and communicate with customers professionally.
• Retrieve customer orders from staging locations and load orders into customers' cars; provide a positive customer service experience.
• Process orders through the POS system and follow substitution policies when items are out of stock.
• Maintain organization and cleanliness of staging areas and equipment; report discrepancies and item location issues to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures and assist in training new e-Commerce team members.
• Meet/exceed productivity standards; work cooperatively in a fast-paced and sometimes stressful environment.
• Handle conflicts in a reasonable, nonconfrontational and cooperative manner; act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

• Minimum Position Qualifications:
  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills (counting, addition, subtraction)
  • Excellent oral/written communication skills

• Desired Previous
  
  Experience:
  • Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Growth opportunities through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!