Online Grocery Pick-Up Clerk

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Job Description

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' online orders.
• Online Grocery Pick-Up team assembles customers' online orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper scans and bags orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick-Up associate communicates substitutions or exceptions to customers' order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy.
• Read and follow directions given in the note section and communicate with customers via a portable phone in a professional and timely manner.
• Retrieve each customer's order from staging locations and load order into customers' cars.
• Provide a positive customer service experience that makes customers want to return to online shopping.
• Process orders through the point of sale (POS) system and determine appropriate substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store management of items in need of repair.
• Perform required opening and closing procedures and assist in training new e-Commerce team members.
• Meet/exceed productivity standards; work cooperatively in a fast-paced environment and manage conflict professionally.

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous

Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. We work to create amazing experiences for our customers, communities and each other, with food at the heart of it all. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off based on eligibility and length of service.
• Employee Assistance Program and confidential financial tools and coaching.
• Associate discounts on purchases and other benefits.
• Tuition reimbursement up to $21,000 over your career.
• Growth opportunities through training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

• Entry level

• Part-time

• Management and Manufacturing
• Retail

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