Online Grocery Pick-Up Clerk
Remote / Online - Candidates ideally in
Memphis, Shelby County, Tennessee, 37544, USA
Listing for:
Kroger
Part Time, Remote/Work from Home
position
Listed on 2026-02-04
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep, Retail Support, Stocking
Job Description & How to Apply Below
Overview
Online Grocery Pick-Up Clerk / In-Store Grocery Shopper is responsible for selecting and gathering products for customers online orders in the most efficient manner with attention to freshness and quality. Assemble customers online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping.
Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
Online Grocery Pick-Up Clerk / In-Store Grocery Shopper selects and gathers products for customers online orders with emphasis on freshness and quality.Initiate and complete the selection process for customers online orders.Assemble orders, process coupons and payment, and deliver and load orders to customers cars at pickup.Scan and bag orders on the go while following bagging standards.Communicate substitutions or exceptions to customers orders at pickup.Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.Adhere to local, state, and federal laws, food safety procedures, and company guidelines.Receive customers orders from the Order Selector and store products in optimal temperature zones.Read and follow directions in the note section; ensure quality and freshness of all items.Communicate with customers via portable phone and respond to calls in a professional and timely manner.Retrieve each customer s order from staging locations and ensure order accuracy; load order into customers cars.Provide a positive customer service experience that encourages return visits to online shopping.Process orders through the point of sale (POS) system.Follow policies and procedures to determine appropriate substitutions for out-of-stock items.Maintain organization and cleanliness of staging areas and equipment.Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.Inspect equipment and notify store management of items in need of repair.Perform required opening and closing procedures.Assist in training new e-Commerce team members.Meet or exceed productivity standards.Work cooperatively in a fast-paced and sometimes stressful environment.Manage conflict in a reasonable, nonconfrontational, and cooperative manner.Act with honesty and integrity regarding customer and business information.Follow directions and seek assistance when necessary to resolve customer and business issues.Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.Must be able to perform the essential job functions with or without reasonable accommodation.Qualifications Minimum Position Qualifications
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills (counting, addition, subtraction)
- Excellent oral and written communication skills
Desired Previous Experience
- Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or as a cashier
About Us
From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. We strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
What You’ll Receive From Us
The Kroger Family of Companies offers comprehensive benefits to support your Associate…
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