Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk at Kroger
. Select and gather products for customers' online orders with attention to freshness and quality. Assemble online orders, process coupons and payment, and deliver and load orders to customers' cars when they arrive for pick up. Provide a positive customer service experience that encourages customers to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Essential Job Functions:
  
  Online Grocery Pick-Up Clerk works as In-Store Grocery Shopper, selecting and gathering products for customers' online orders efficiently with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for online orders.
• Online Grocery Pick-Up team assembles online orders, processes coupons and payment, and delivers and loads orders to cars for pick up.
• In-Store Grocery Shopper scans and bags orders on the go while following bagging standards.
• E-Commerce team including Online Grocery Pick-Up associates communicates substitutions or exceptions to customers at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customer orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions provided in the note section; ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond professionally and timely.
• Retrieve each customer's order from staging locations, ensure order accuracy, and load orders into customers' cars.
• Provide a positive customer service experience that encourages repeat online shopping.
• Process orders through the point of sale (POS) system.
• Follow policies to determine appropriate substitutions when an item is out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item-location discrepancies and incorrect temperatures to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards; work cooperatively in a fast-paced environment and manage conflicts professionally and amicably.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults as applicable.
• Must be able to perform essential job functions with or without reasonable accommodation.

• Minimum Position Qualifications:
  
  Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral and written communication skills.

• Experience as a personal shopper or in a production-oriented or warehouse environment (stocking shelves) or as a cashier.

From a small Cincinnati grocery store over a century ago, Kroger has grown to become the nation’s largest grocer with nearly 2,800 stores in 35 states, operating under 28 different names. As America’s grocer, we bring diverse teams together with a shared purpose:
To Feed the Human Spirit. We strive to create amazing experiences for customers, communities, and associates, with food at the heart of it all. We value people who are caring, purpose-driven, and eager to learn, with unlimited potential.

The Kroger Family offers comprehensive benefits to support Associate Well-Being, including physical, emotional, and financial health and more. Our benefits include:

• Healthcare coverage (medical, dental, vision, prescription) through company plans or collective bargaining agreements.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay where eligible.
• Employee Assistance Program with counseling and confidential financial tools and coaching.
• Associate discounts on purchases across various categories.
• Tuition reimbursement up to $21,000 over your career through our Continuing Education program.
• Opportunities for growth through training programs and diverse career pathways.

For more information about benefits, visit our Benefits Page.