Retail Loss Prevention Customer Service Associate II

Overview

Marshalls at TJX Companies offers opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes development. Whether in our global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—there are abundant opportunities to learn, thrive, and make an impact. TJX is a Fortune 100 company and the world’s leading off-price retailer.

Contribute to the growth of your career by supporting the District Loss Prevention Manager and Store Management. Responsibilities focus on acting as a visual deterrent to prevent loss/dishonesty and wearing a body worn camera. Support a positive customer shopping experience and maintain a strong partnership with store teams and loss prevention. Exercise sound judgment to ensure safety for you and others and protect the Company brand.

Adhere to Company policies and support the Company culture and values.

• Maintain a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits include:
Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

27339 SE Covington Way
USA Marshalls Store 0263 Covington WA

This position has a starting pay range of $17.13 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. The Full Range of the position is $17.13 to $23.90 per hour.