Online Grocery Pick-Up Clerk

Job Description Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Initiating and completing the selection process for customers' on-line orders.
• Assembling customers' on-line orders, processing coupons and payment, and delivering and loading orders to cars when customers arrive at store for pick up.
• Scanning and bagging orders on the go while following all bagging standards.
• Communicating substitutions or exceptions to customer's order at time of pick-up.
• Meeting or exceeding customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhering to local, state, and federal laws, food safety procedures, and company guidelines.
• Receiving customers' orders from Order Selector according to guidelines and storing products in optimal temperature zones.
• Reading and following directions given in the note section.
• Ensuring quality and freshness of all items chosen.
• Communicating with customers via a portable phone and responding to calls in a professional and timely manner.
• Retrieving each customer's order from all staging locations and ensuring order accuracy, and loading into customers' cars.
• Processing the orders through the point of sale (POS) system.
• Following policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintaining organization and cleanliness of staging areas and equipment.
• Reporting pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspecting equipment and notifying the store Pick‑Up supervisor or other store management of items in need of repair.
• Performing required opening and closing procedures.
• Assisting in training new e‑Commerce team members.
• Meeting or exceeding productivity standards.
• Working cooperatively in a high‑paced and sometimes stressful environment.
• Managing conflict in a reasonable, nonconfrontational and cooperative manner.
• Acting with honesty and integrity regarding customer and business information.
• Following directions and seeking assistance when necessary to resolve customer and business issues.
• Providing support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Performing essential job functions with or without reasonable accommodation.

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral and written communication skills.

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier.

Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. Today, we’re proudly serving Pick ‘N Serve customers in 89 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose‑driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Pick ‘N Save family!

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