Customer Success Manager - MLS

As the Manager of Customer Success for MLS Partnerships, you are the primary architect of the partner journey. You own the entire lifecycle—from onboarding and implementation to long-term retention and expansion. Your mission is to turn MLS partnerships into thriving ecosystems where adoption of Cubi Casa’s floor plan technology is the default, not the exception. You are responsible for disseminating the vision of customer success and overall customer opportunity across internal stakeholders, ensuring strategic alignment with that vision of success, and enforcing accountability.

You will maintain proactive account management routines and mitigate customer churn, however possible.

Currently, we are welcoming applications from candidates residing in the following states:
Florida, Alabama, California, Michigan, Minnesota, Nevada, Illinois, North Carolina, Washington, Missouri, Virginia and Mississippi

Cubi Casa is developing the most scalable way to acquire property interior data. How do we do it? We help real estate photographers and realtors to capture floor plans of properties with our easy-to-use mobile app. Since 2015, we have delivered more than 3,000,000 floor plans to thousands of companies.