Online Order Fulfillment Manager

Job Summary

The Online Order Fulfillment Manager with The Restaurant Store is responsible for managing all aspects of the customer order and fulfillment process for a retail branch location. Under direction of the Branch Manager, the Online Order Fulfillment Manager is responsible for accomplishing a variety of operational goals through effective order entry, management, and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
• Ensure the growth and utilization of  within market reach of the branch location
• Lead and train the local fulfillment team to promote quick pick lists and online ordering features
• Develop and train the local fulfillment team within the  area of store operations
• Assist customers with utilizing all aspects of  ordering
• Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
• Maintain accountability with Inventory Department for accurate inventory levels
• Maintain accountability with Sales Department for accurate and timely communication with customers
• Manage customer sales issues as needed
• Maintain the overall cleanliness of the store