Vendor​/Customer Care Center Coordinator - Decatur, IL

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Vendor/Customer Care Center Coordinator - Decatur, IL  ####

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** Job Description*
* ** Vendor/Customer Care Center Coordinator - Decatur, IL
** This is a full-time non-exempt level position. Work hours - 40 hours/week with one work from home workday.

** General:
** The NA Global Business Services Center has an opening for a full-time Vendor/Customer Care Center Coordinator in the Master Data Management (MDM) team. This position will be based in the Decatur City Center Building. The successful candidate will be engaged in a wide variety of activities focused on finance and controlling processes. The position will utilize ADM internal systems, including IBM, JDE, and Microsoft Office.

The level of work assigned will depend on the abilities and experience of the candidate.

*
* Experience:

*** Associate's degree (or higher) preferred, preferably in Business Administration, Accounting, or related fields.
* Proficiency with Microsoft Office Suite.
* Proven history of exceeding customer expectations and ability to identify customer/vendor needs.
* Strong background of exceptional organizational skills and attention to detail.
*
* Job Requirements:

*** Experience with IBM systems is preferred as well as other ADM systems (i.e., Informatica Party Hub, Coupa SIM, JDE) is a plus.
* Elevated technical skills in Microsoft Excel along with a general understanding of AI tools.
* Ability to function independently in a deadline-oriented environment.
* Problem solving and analytical/critical thinking skills.
* Flexible, willing to do what it takes to get the task completed within given period.
* Strong desire to learn with a positive attitude.
* Ability to effectively communicate, facilitate, and cross-train.
* Excellent customer service skills.
* Strong attention to detail.
* Active listening by going beyond just hearing but understanding customer/vendor needs.
* Dependable and punctual.
** Responsibilities:
*** Provide outstanding customer service for ADM's internal and external customers through efficient onboarding of new and updated accounts.
* Ensure compliance with all ADM policies and procedures.
* Recommend, develop, and implement process and system improvements to continuously improve efficiency and strengthen controls.
* Interact with multiple levels of Accounting, IT, Internal Audit, Credit, and Commercial and Operational Management.
* Effectively partner with other internal departments to accomplish tasks successfully and accurately.
* Identify problems and collaborate with colleagues or specialists as needed for resolution.
* Set up and maintenance of customer/vendor information in Coupa SIM, Informatica, IBM, JDE, and other platforms.
* Set up and process of vendor liens, levies, or garnishments.
* Assist with development and updating training materials.
ADM requires the successful completion of a background check.
**#Including You
** Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by lawTo apply please click on APPLY TO THIS POSITION Job Post Date: 02/07/26

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