Wonder Key Holder

Overview

Wonder World

Welcome to Wonder World, a new retail concept that’s been developed by Go! Retail Group, the nation’s largest pop-up specialty retailer. Headquartered in Austin TX and with operations in six countries, Go! Retail Group has been a presence in the retail landscape since 1993.

At Wonder World, we are dedicated to helping people of all ages grow to become their best selves - curious, confident, creative and caring.

We believe in the heart of every person lies a universe brimming with imagination, waiting to be explored. At Wonder World, we believe in nurturing this boundless creativity, turning ordinary moments into extraordinary adventures.

We believe toy stores should be a world of wonder; a place to create cherished memories.

We believe in the joy of play, and in the power of connection, of a smile, and of a good laugh!

We believe in growing our business through accountability to our Customers and our Associates, curiosity about what we can do better, and responsibility for our results.

At Wonder World We Believe In:

• Imagination having no bounds
• Expanding minds, one toy at a time
• Building bonds, one game night at a time
• Celebrating diversity & sparking inclusion
• Growing with wonder, Learning through play
• Spreading joy, one smile at a time

In our world…we have FUN!

• Play is essential
• Everyone is respected
• Curiosity is key
• You need to try everything
• Sharing is caring
• Imagination is embraced
• Creativity rules
• You learn from every experience
• Safety comes first

We are looking for a highly-motivated individual who genuinely loves working with people to join the team at our prototype Wonder World store in the Barton Creek Mall in Austin, TX.

As a Key Holder, you are a member of the Store Leadership Team and must embody what Wonder World stands for and be passionate about providing a positive, memorable experience for all Wonder World Customers and Associates.

Responsibilities of a Key Holder include, but are not limited to:

Creating an Animated, Appealing Environment

• Lead by example in modeling energetic and engaging Customer service behaviors
• Demonstrating teamwork
• Embracing new products and selling techniques with a positive attitude
• Coaching peers in anticipating customer needs, encouraging purchase and in creating a store atmosphere that is fun!
• Flawlessly executing merchandising standards and marketing events

Providing Leadership

• Supporting the Store Manager in building and maintaining a store culture of continuous growth by holding yourself accountable for demonstrating Customer-centric selling behaviors and for individual sales contributions
• Building team morale by celebrating successes
• Partner in new-hire onboarding and in ensuring all team members have the information they need to create a fun in-store experience
• Ensure day-to-day operations including opening/closing store protocols are completed to Wonder World standard

Analyzing the Business

• Understanding how to assess KPIs and link them to behaviors to make real-time decisions r.e. coaching others
• Quantitatively link the consistent delivery of the Customer experience to the achievement of sales goals
• Clearly and concisely share learnings with Home Office partners, always communicating with a solution-oriented mindset:
• Customer insights regarding product assortment
• Constructive feedback regarding in-store Events and/or visual merchandising/ product presentation

Running a Safe, Profitable and Entertaining Store

• Ensuring all team members remain updated on company policies and store promotions and are competent in maximizing resources to improve Customer and Associate experiences
• Consistently protect company assets through:
• Loss Prevention training and maintaining Loss Prevention protocols
• Maintaining safety standards
• Following company policies
• Managing store supply inventory

Qualification/ Basic

Job Requirements:

• Genuine care for customers and a sense of curiosity to learn about their needs
• Enthusiasm for working in a fun environment and an overall sense of playfulness
• Preferred professional experience:
• Retail, Hospitality or Event execution
• Primary or Secondary Education Teaching
• Camp Counselling
• Knowledge in retail operations, sales, customer service,…