Retail Program Manager

Retail Account Manager

Location:

Atlanta, GA and Surrounding Areas Salary: $75,000- $95,000/annually, based on experience

Travel:
Remote Based, with occasional travel based on client needs.

Overview Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role—we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs.

Key Responsibilities:

Client & Account Leadership Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results

Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams

Take ownership of account performance, identifying opportunities to improve execution and expand program

Retail Execution & Operational Coordination Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments

Support program launches, resets, promotional initiatives, and continuity service cycles

Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance

Reporting, Analysis & Insights Monitor execution quality, compliance, and performance through reporting and field insights

Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities

Deliver clear, executive-ready updates and insights to clients

Recommend actionable strategies to improve program performance and drive results

Cross-Functional Collaboration Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies

Coordinate with internal teams including reporting, training, and print/fixture support

Support communication and alignment across all stakeholders

Program Performance & Growth Track program performance against KPIs, timelines, and deliverables

Identify opportunities to streamline execution and improve processes

Proactively recommend program enhancements, expansions, and value-added initiatives

Minimum Requirements 5+ years of experience in retail, account management, merchandising, or field operations

Experience in home improvement, hardware, building materials, or big-box retail environments strongly preferred

Proven ability to manage client relationships and drive program performance

Strong analytical skills with experience using data to identify insights and opportunities

High proficiency in Excel Ability to manage multiple priorities in a fast-paced environment

Strong communication and problem-solving skills with a proactive mindset

What We Offer Competitive salary with performance-based annual bonus

Remote-friendly with travel as needed

Comprehensive benefits: medical, dental, and vision

Paid time off
401(k) with company match

A growth-focused culture within a high-impact, nationally recognized retail services organization

Join Our Team! If you are a collaborative, insights-driven leader with a passion for client success, retail execution, and you're ready to make a meaningful impact at scale- we’d love to speak with you! Apply today to be part of Signature Retail Services’ continued growth.
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