Investigator, Asset Protection; Milford, CT-A&F

What Will You Be Doing?

• Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
• Provide in person and remote support to local store management to meet strategic asset protection objectives
• Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
• Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
• Provide clear and consistent training to all store personnel on Asset Protection Initiatives, safety communication guidelines and current crisis management protocols
• Commit to the highest degree of professionalism, integrity, and customer service
• Complete AP and Physical Security audits on a routine basis
• Complete special projects as assigned by Regional Manager of Asset Protection
• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance
• Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance
• Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty
• Conduct internal investigations for inventory, cash loss, and violations of policy
• Prepare case reports covering investigation and case details
• Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
• Serve as a liaison between store/APA investigations and certified market interviewers
• Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
• Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
• Represent company in court proceedings related to investigations
• Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
• Utilize analytics software to develop specific store loss prevention strategies
• Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions
• Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency
• Effectively identify and implement solutions to eliminate store margin erosion
• Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

• 4-year degree preferred
• 2 or more years of experience in Asset Protection, multi-location experience preferred
• Strong communication and interpersonal skills
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
• Ability to work nights, evenings and weekends appropriate to retail business needs
• Must pass a comprehensive background investigation
• Must have a reliable means of transportation