Team Lead, Retail

Job Details:

Job Location:

Ashland, OH 44805 | Position Type:
Full-Time/Part-Time | Education Level: High School | Salary Range: $13.00 - $15.00 Hourly | Travel Percentage:
None | Job Shift: Any | Job Category:
Retail

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

• Greet customers courteously and explain available wash services; take and process wash payments.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun).
• Provide assistance to customers in any area concerning car wash process.
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude.
• Point to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
• Smile at customer and give thumbs up after guest is in neutral with no brakes.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily.
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung.
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

• Ability to display courteous and professional attitude.
• Excellent customer service skills to ensure optimum customer satisfaction.
• Strong ability to work flexible hours, such as evenings and weekends.
• Ability to work standing over long periods of time.
• Ability to lift items of moderate weight.
• Ability to work outdoor and be efficient in all weather conditions.
• Ability to interact ethically with fellow employees and customers.
• Excellent written and oral communication skills, as well as interpersonal skills.
• Strong ability to handle the physical demand of the job.
• Ability to follow directions and correctly implement tasks.
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance.

• Competitive Pay + Opportunity to Earn a Monthly Bonus
• FREE CAR WASHES
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Full-time OR Part-time Positions available. Multiple positions available including Management and Non-management.