Multi-Unit General Manager

Multi-Unit General Manager – Optical Retail

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI and has since expanded to over 245 in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We’re not like everyone else, with local labs in stores, eye exams and same-day delivery on glasses — our customers never miss a moment.

Now, you can join one of the nation’s top optical retailers and get to improve lives by helping people see better.

Earning Potential:
The earning potential for this role is competitive, inclusive of base pay ($73k-$76k) and incentives.

Under the direction of their District Manager and/or Regional Vice President, the Multi-Store General Manager will be responsible for ensuring that all customers who enter the stores are professionally assisted with the purchase of eyewear. The suggested schedule should apply equal time to each location in a given month. This is a leadership role, responsible for the enforcement of all Eyemart policies and procedures.

A Multi-Store General Manager will perform sales, customer service, lab, and administrative work, in addition to ordering materials and supplies, inventory control, home office reporting, establishing and monitoring lab production, store sales, and quality goals. This role is also responsible for establishing store budgets and cost controls, human resource functions (recruiting, training, coaching, counseling, and termination), P&L control, A/R control, store facility maintenance, and for establishing and maintaining positive doctor relationships.

• Presence:
  There must be a manager or designated lead associate on duty in the store at all times. This will require the Multi-Store General Manager to adjust the work schedule to manage competing priorities, and must be a visible and accessible presence to patients and employees in each location, each week. The scheduled opening manager must report to work at least 30 minutes prior to store opening and complete daily store opening process, including mandatory daily bank deposits.
  
  Saturdays are mandatory work day for management, unless otherwise approved by the Regional Vice President (RVP).
• Manage daily operations of Multiple Stores:
  Working with your management and lead teams, the Multi-Unit manager will need to stay in constant contact Meet all Eyemart standards: sales production, pricing, inventory control, approval of all expenditures (frame orders, lens orders, lab and store supplies, etc.), doctor’s office production (where applicable), lab production, A/R collections, etc. Manage store employees; assign duties, establish performance standard and work schedules, hire, train, motivate, mentor, counsel, measure performance, and terminate when appropriate and with prior HR approval.
• Performance Management:
  • Ensure that all employees use the “lifestyle” selling approach and explain product features and benefits to all customers, to ensure that the appropriate premium products are being sold. Then use a summary style close to review the sale and to build value in the sale, ensuring that all customers understand not only what they are purchasing, but the value of the purchase as well.
  • Train all staff to greet all customers upon their entering the store, and to begin assisting them within 2 minutes.
  • Develop leadership talent:
    Construct a talent bench to supply future growth. Ensure store associate training and development programs are executed including optical training, apprenticeships, sales training, lab certification and appropriate cross‑training to support business needs.
  • Maintain store sales goals for multiple locations at or above company standards, seeking to maximize the store’s gross sales wherever possible.
  • O.D. Relations:
    Develop and maintain a professional relationship that fosters exemplary patient relationships and holistic care, while maintaining an independent relationship between the doctors office and optical.
  • Ensure…