Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

** Type**:
Work from Home - Refer to Work from Home Living and Technology requirements below.
* Create positive memorable experiences with clients through day to day interactions
* Diagnoses and understands client issues in real-time and offers solutions
* Fulfills various requests related to customer accounts
* Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
* Inputs data changes on a wide variety of accounts
* Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
* May make effective independent decisions, when necessary
* Works with management to identify process improvements
* Contributes in project settings in a limited capacity
* Secure home office environment that is free from background noise and distractions
* Reliable private internet connection that is not supplied via cellular data or hotspot is required  + A private network that is password protected where you have ownership or line of site sight to every device on the network  + Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)  + Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions  + Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider  + To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
* High School Diploma, GED, or equivalent certification
* At least 2 years experience in call center operations
* Bachelor's Degree
* 3+ years experience in call center operations
* 1+ years experience in process management

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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