Commercial Call Center – Commercial Debt Counselor

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Con Serve is looking for outgoing, professional, creative-types with business to business experience to work in a highly competitive, fast-paced environment managing and collecting on delinquent business accounts. This role offers a base pay plus monthly bonus opportunity ranging from $1,500 - $5,000+ based on performance.

Please note - this posting is only for candidates that reside in Texas, Georgia, Alabama, Missouri, North Carolina, North Dakota, South Carolina, Indiana, Tennessee, Florida, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity.

For 40 years, Con Serve has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At Con Serve, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Why join us?

• Performance-based monthly bonus opportunity
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau’s Torch Award for Ethics

Position Summary:

Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that Con Serve locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment.

If you're a motivated, positive, team player and problem solver, then you would be a good fit for the Con Serve team.

Essential Duties & Responsibilities:

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Meet daily, weekly and monthly goals as set by management at Con Serve
• Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
• Monthly Recoveries – must achieve Con Serve’s monthly targeted performance objectives for collections.
• Record Maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Adherence to Con Serve’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Education Requirement:

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills/ Requirements:

• Business to business experience or prior recent debt collection experience preferred.
• The ability to work 8-hour shifts, Monday through Friday, consisting of three (3) days starting between 8:00 am EST and 9:00am EST and ending between 5:00 pm EST and 6:00 pm EST until clearance is approved two (2) evenings Noon EST - 9:00 pm EST. Once you move into the department (after you receive clearance), you must have the ability to work five 8-hour shifts, Monday through Friday starting between 8:00 am EST and 9:00 am EST.
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Strong organizational and time…