Floating Assistant Community Manager

Pay Range: $29-$32 per hour

Schedule: Full-time;
Tuesday-Friday 9am-6pm, Saturday 10am-5pm

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
• Employer matched 401k retirement plan
• May be eligible for earned Leasing Commissions
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident,Hospital Indemnity,and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

• Income Collection & Accounts Payable
  • Maintains accurate resident records. Updates all rents, deposits and application fees received from residents on a daily basis. Issue appropriate notices when necessary (e.g. late payments, eviction notices, returned check memos).
  • Deposits all receipts prior to bank close each day.
  • Enters invoices daily into appropriate system for timely payment.
  • May use and reconcile property credit card in accordance with accounting policies and deadlines.
  • Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity and gross potential rent.
• Resident Relations
  • Perpetuates a true sense of community.
  • Maintains positive customer relations attitude.
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
• Marketing
  • Ensures appropriate content and frequency of ads on Craigslist, We blisters, and other listing services.
  • Must be knowledgeable of all phases of leasing and resident retention.
  • Greets prospective clients, shows the community, and performs leasing duties.
  • Answers and handles incoming phone calls.
  • Maintains awareness of local market conditions and trends. Contributes ideas to Community Manager for marketing community and improving resident satisfaction.
  • Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Administrative
  • Updates required reports concerning move-out notices, activity, etc. on a daily basis and provides information to the Community Manager.
  • Organizes and files all applicable reports, leases and paperwork.
  • Proofreads all lease paperwork and processes move-ins and move-outs.
  • Processes all security deposit move-out reports.
  • Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
• General
  • Performs any additional duties assigned by direct manager or the Regional Manager/Director of the property being supported.
  • This is a floating role that requires frequent travel across the Greater Puget Sound area.

• 2+ years experience in property management or equivalent experience, including leasing, sales/closing, and customer service.
• Experience with Yardi/CRM and On-Site
• Accounts Payable experience or prior experience reviewing and paying/entering invoices.
• Drivers license required. This is a floating role that requires the ability to travel to various locations in Washington which may or may not be accessible by public transportation.

• Highly detail oriented with the ability to provide accurate and timely reports and information.
• Comfortable working in a fast-paced, customer service-oriented environment.
• Strong understanding of industry terms.
• Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
• Respectful and understanding of diverse, cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Performs duties under pressure and with the ability to meet competing deadlines.
• Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
• Strong time management, organizational, and prioritization skills.
• Strong attention to resident satisfaction and retention.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.

• 100% in-person position. Must be available to be physically present at sites being supported.
• Stand, walk or sit alternatively depending…